Terms of Service

1. Service Description

Labiq is an AI marketing assistant that writes posts, designs, makes videos, replies to your customers, sends broadcasts, follow-ups and email campaigns, and runs Facebook ads from your own account.

2. Your Account

• You must be 18 or older to use the service.
• You are responsible for keeping your login credentials confidential and for all activity on your account.
• The welcome gift is for one account only. Opening multiple accounts to get it more than once may result in suspension.
• Using temporary or disposable email addresses to register is prohibited.

3. Balance and Payment

• Your balance has three parts: posts, replies and videos. Each tool uses one of them, and you see the cost before confirming. Some tools use more than one unit (for example an AI image or a long video); the number shows before you confirm.
• Balance never expires and adds up across purchases.
• Every payment is a one-time payment. There is no automatic renewal and no recurring charge to your card. You pay only when you buy balance.
• The final price and currency are shown before payment, and the price varies by country.
• InstaPay or transfer: the balance is added after we review the receipt.
• Quick refinements of generated text are free, within a reasonable limit per text.
• If an action fails on our side, the balance is returned automatically. If you notice it was not, contact us and we will restore it.

4. Money-Back Guarantee

Not happy? Get back the money for the balance you have not used, if you ask within 14 days of payment.

• How to ask: email support@labiqtech.com from your account email with the payment date or reference.
• How much we refund: the amount you paid excluding tax, minus the value of the units you used from that purchase, minus the payment provider's processing fee that it does not return on a card payment. InstaPay and bank transfers have no payment-provider fee, so you get the amount back minus only the value of what you used, to the same account you paid from.
• Value of used units = pack price × (units you used ÷ units in the pack). For the all-in-one bundle, each part (posts / replies / videos) is valued by its share of the bundle, based on the prices of the separate packs.
• Example: if you used a quarter of the units in a pack, a quarter of its price is deducted, then the provider's fee if you paid by card, and the rest is refunded to you.
• Free and welcome-gift units count as used first, which is in your favor. If you bought more than once, used units are counted against the oldest purchase first.
• Tax collected by the payment provider on the refunded part is handled by the provider under the law of your country.
• When: we process the request within 7 business days; your bank may take longer. The refunded balance is removed from your account.
• Not covered: accounts suspended for violations (spam, fraud), and ad spend you paid directly to Meta.
• After 14 days: if you were charged by mistake, or a problem on our side stopped you from using the service, contact us and we will review each case individually.

5. Content Ownership

Any content you generate through the platform is entirely yours. You may publish it, use it commercially, and modify it freely, with no obligation to us and no attribution required.

Important note: AI may generate similar text for different users given similar inputs — we cannot guarantee absolute uniqueness of output.

6. Acceptable Use

You may not use the platform for:

• Illegal content, or content inciting violence, hatred, or discrimination.
• Misleading or fraudulent content, false claims, or made-up offers and numbers in ads and messages. Sensitive fields (medical, financial and so on) have extra limits.
• Content infringing third-party intellectual property (trademarks, copyright).
• Pornographic, indecent, or abusive content.
• Messaging people who did not agree: no bought or scraped number or email lists. Recipients must have contacted you or explicitly agreed.
• Importing contacts: you confirm they consented. If it turns out otherwise, we may stop campaigns or the account.
• Breaking the terms and ad policies of Meta, WhatsApp and Telegram.

WhatsApp QR connection is not an official WhatsApp method. WhatsApp may ban your number, and that risk is yours. Labiq only replies to people who message you and spaces messages out to reduce the risk, but cannot prevent it, and is not liable for a ban or its consequences. A dedicated business number is recommended. Violating this section may result in suspension without refund.

7. No Guarantee of Results

Labiq helps you market, but we cannot guarantee sales, messages, followers or any ad or post result. Ad results depend on Meta, your budget, product and market. Ad spend is paid by you directly to Meta from your own ad account; Labiq never holds it. Meta's rejections or restrictions are Meta's decisions.

8. Content Accuracy

Content is AI-generated and may contain errors, inaccurate information, or phrasing unsuitable for your context. You are responsible for reviewing any content before publishing or using it. We make no warranty as to accuracy, suitability, or any particular commercial outcome.

Auto-replies are written by AI from your business profile. Keep its prices, offers and hours correct, because replies rely on them. You are responsible for what is said to your customers in your name.

9. Service Availability

We strive to keep the service continuously available, but cannot guarantee 100% uptime — interruptions may occur for maintenance or for reasons beyond our control. Third-party platforms (WhatsApp, Meta) can stop on their side, which is beyond our control.

10. Limitation of Liability

Our total liability to you is limited to the amount you actually paid during the previous 3 months. We are not liable for indirect or consequential damages (such as lost profits or business opportunities) arising from use of the service or generated content. All of this applies to the extent the law allows.

11. Termination

• You may delete your account in Settings; an active subscription must be cancelled first. Details are in the privacy policy and the data deletion page.
• We suspend accounts that violate the acceptable use section, especially spam. No refund on violation.
• If we close your account without a violation, we refund the value of your unused balance.

12. Changes to Terms

We may amend these terms as the service evolves. We will email you about any material change 14 days before it takes effect. These new terms apply to new users from 2026-11-07, and to existing users from 2026-12-07.

13. Governing Law

These terms are governed by Egyptian law. This does not remove any mandatory consumer or data-protection rights you have under the law of your own country.

14. Contact

For any question about these terms, contact us at support@labiqtech.com.